March 11, 2019

Central Indiana Orthopedics Offers Convenient Way for Patients to Communicate with Staff Online

Central Indiana Orthopedics is excited to offer Chat on our new website – a convenient, alternate way for patients to communicate with us. Keeping you – the patient – top of mind, here are a few reasons why we wanted to offer Chat as another option for communication.

  • Your information is secure and protected. We’ve partnered with MedChat, a HIPAA-compliant live chat for healthcare.
  • You’re chatting with CIO employees. We have a team of knowledgeable employees matched to specific topics based on their expertise, ready to answer your questions.
  • You’re busy! We know you don’t always have time to make a phone call. Heck, you may not even like talking on the phone. So, now you get to choose how you communicate with us, not the other way around.
  • You may have questions about our physicians, locations and services. We know the importance of doing research before choosing a healthcare provider. We’re here to answer your questions and help you get more acquainted with our practice.

The following question topics are currently available to you:

Make An Appointment

Whether you are new to CIO and need help getting acquainted with our providers/services, or you are an established patient and have a specific provider in mind – we can assist you with scheduling an appointment and answering your questions.

Make A Payment

Conveniently (and securely) make a payment via Chat. We will send you a secure form to complete and can even mail you a receipt after it’s been processed/applied to your account.

Billing & Insurance

Sometimes billing and insurance can be confusing. We have a team of experts available to help answer your questions.

Walk-In Clinic

Curious about our current wait time at one of our Walk-In Clinics? Or, simply need information on hours and directions? We can help with that, too.

Cancel or Reschedule An Appointment

Let’s face it, life happens and sometimes you need to quickly cancel or reschedule an appointment. Now you have an easy, convenient way to communicate any changes with your schedule to us.

Chat is available Monday-Friday, 8:00am-5:00pm, and it’s as simple as sending a text. Simply click on the chat bubble below to start a conversation. We look forward to chatting with you!