We’re overjoyed to share that we’ve been voted Best Customer Service and Best Place to Work in Muncie’s Quest for the Best contest! These recognitions reflect our ongoing commitment to delivering compassionate and expert orthopedic care and creating an outstanding workplace environment.
Being voted Best Customer Service is a tremendous honor and is a testament to the hard work and dedication of our incredible staff. Our customer service team plays a crucial role as the first point of contact for everyone who walks through our doors or interacts with us on the phone. They set the tone for the entire patient experience, and their dedication to providing a warm, welcoming environment and supporting patients in their care journey is a big reason why we’ve earned this award.
“I was in acute pain and absolutely miserable, having terrible muscle spasms that literally took my breath away and brought tears to my eyes. Everyone from the greeter, to the registration staff, to the clinical staff, x-ray staff, and the physician were absolutely wonderful, kind, and genuinely cared about me and my medical problem. This is such a great group of people! I have been getting my ortho care with this group since I was 12 years old when I broke my first bone (35 years ago) and will continue to use this group every time I have a need that arises. They are hands down THE best! Thanks for your service, time, and sacrifice for your patients. Your group is an asset to our community!” – Patient Review
Being voted Best Place to Work is equally as meaningful to us. We believe that a great workplace is built on integrity, teamwork and mutual respect. We also believe in creating a supportive culture where employees can grow professionally, but can also maintain a work-life balance. We couldn’t have achieved this recognition without our amazing team members who bring their best selves to work each day. Their dedication, expertise and camaraderie create a positive and fulfilling work environment that truly stands out and ultimately helps us deliver the best care for our patients.
“I am so thankful to be working at a place where I know I am valued. I have definitely grown as an individual and team player. I would never have thought I would still be here after 22 years. It is truly a blessing to work with such caring co-workers. Time after time I am reminded that we are truly a family in the good and bad times.” – Cheryl, Patient Representative & CIO employee for 22 years
A sincere THANK YOU to everyone who voted for us! We are deeply honored to receive these awards and are excited to continue serving our communities with the same level of dedication and care that earned us these recognitions. Here’s to many more years of great service, excellent teamwork and helping patients get back to doing what they love!