We are honored to announce that, according to a recent report from SocialClimb, Central Indiana Orthopedics is ranked number one out of 102 orthopedic groups in the United States based on positive reviews online. Our commitment to expert, compassionate orthopedic care has helped us achieve status as a leading Indiana orthopedic practice since 1950.
“Online reviews provide important feedback for our practice,” said Dr. Li Chen, CIO hand, wrist and elbow surgeon. “While we enjoy receiving positive feedback, we also value negative feedback as it provides us with concrete information on how to improve our practice. We are appreciative to our patients who took the time to provide reviews.”
In orthopedics, patient satisfaction is a major point of interest in determining patient outcome. Providers will review outcome data such as x-rays and range of motion, but possibly one of the most important factors is determining whether the patient’s expectations are met.
“Our patients deserve to receive compassionate, personalized orthopedic care. Understanding that we are meeting their expectations is something we take great pride in, especially as we continue to grow our practice,” said Dr. Jared Jones, CIO primary care sports medicine doctor. “Although we’ve grown in size and number, we have not sacrificed the quality of care to our patients, and that is something we will continue to focus on in the future. I want to personally thank our patients for putting their trust in our care.”
We understand it’s a group effort to provide a positive experience for the patient and meet their expectations. All touchpoints in the patient’s journey are equally important. From scheduling an appointment to the interaction upon arrival at our offices to the assessment performed by our nurses and providers, the bottom line is the patient’s perception of their overall experience is their perception – they own that. If we want to achieve a positive result, our entire team must play a part in delivering exceptional care.
“I would like to personally thank our staff for helping us achieve this ranking,” said Dr. Jones. “I think the teamwork that is involved at CIO in patient care is one of the best, and I’ve been proud to see us grow in not only number and geographic outreach, but also in the quality of physicians and staff that we’ve recruited to join our team. We value integrity, mutual respect and teamwork, and these values combined have helped us to achieve our goal of providing outstanding patient care.”
We understand that you have a choice when it comes to orthopedic care, and deciding who you trust is an important decision. If you are interested in learning more about Central Indiana Orthopedics and the care we provide, browse our online reviews or hear directly from our patients at https://ciocenter.com/why-choose-cio/.